Software Outfitters har mer enn tre tiår med erfaring med å bygge tilpassede programvareapplikasjoner for kunder i USA. De leverer programvare for låneadministrasjon spesielt skrevet for Internett-baserte finansselskaper, og tilbyr nettverktøy utviklet for å hjelpe lærere og skoledistrikter med å fatte raskere og bedre beslutninger.
Økning i hastigheten på ferdigstillelse av lånedokumenter
Dager det tok å gå helt over fra Adobe Sign til HelloSign
Software Outfitters achieved early success building a successful application for financial services companies to manage the loan application process. For many years this process was dependent on a print-sign-scan-fax workflow, which was time-consuming and inefficient. “When eSignatures became a valid and acceptable method of acquiring legally binding signatures we moved in that direction for loan documents,” says Rob Harsh, CEO of Software Outfitters.
The team selected the Adobe Sign API and used it for a few years before it became cost-prohibitive. According to Rob, “Adobe Sign was extremely expensive. It was getting more expensive as we grew with huge transaction and baseline costs. We had to find something different.”
"Det var enkelt å endre API fra Adobe Sign til HelloSign. Det var rett og slett et spørsmål om å endre syntaks og teste. Det var en ekstremt rask omstilling med konvertering og utrulling som skjedde på mindre enn en uke.”
In 2016 Software Outfitters evaluated the HelloSign API and quickly identified some key differentiators. “The HelloSign support was great. They kept me aware of development status and helped identify the right features for us to implement,” says Rob.
I tillegg gjorde den rene dokumentasjonen Robs team i stand til å begynne å teste API-et i løpet av sekunder. Den enkle integrasjonen av HelloSign API i Software Outfitters' kundeportal ga kundene deres en stor mulighet til å konvertere lån fra søknad til fullført status raskere.
“Loan applicants have to sign documents the same day. If they don’t sign, we have to reissue a new loan because the changes to the amortization table change the loan document,” says Rob. When they were dependent on the print-sign-scan-fax workflow Rob said, “It could be hours before we got the faxed documents in, if at all.”
Their implementation of eSignatures has dramatically improved that. Rob says, “With the HelloSign API integrated into our customer portal, loan applicants usually sign documents within 30 minutes, speeding the time to document completion by over 80%.”
Software Outfitters må overholde Consumer Financial Protection Bureaus regler og oppfylle komplekse og unike krav til lån i hver stat der de opererer. I tillegg til dette må de også overholde føderale lover for kunder som er nasjonale enheter.
As Rob says, “Each state in the US may have a unique loan document and rules, and those documents can range from 10 to 30 pages and require multiple signatures throughout.” says Rob.
To meet a variety of regulatory requirements, Software Outfitters leverages HelloSign’s customization and audit trail capabilities. “Because of complex state and federal regulations, we needed a partner that would be compliant in any market in which we operate. HelloSign enables us to deliver a completely secure and compliant loan application management solution that our customers trust,” says Rob.
The process of converting from Adobe Sign to HelloSign was very straightforward. As Rob says, “Changing the API from Adobe Sign to HelloSign was easy. It was simply a matter of changing syntax and testing. HelloSign’s API has built-in debugging tools, which made it easy for my team to build the API correctly without a whole lot of guess-and-check. It was an extremely quick transformation with conversion and rollout happening in less than one week.
For å fortsette suksessen, ønsker Rob og teamet etter hvert å integrere noen av funksjonene for elektroniske underskrifter i utdanningsprogramvaren deres, som integrerer og tilknytter flere datakilder på unike måter for å hjelpe lærere, skoler og distrikter med å treffe bedre beslutninger om administrasjon og instruksjon.
“With education there are a lot of state rules regarding the privacy of student data, similar to health data. I think eSignatures will be a great tool for school districts as a lot of them are already utilizing electronic document capabilities,” says Rob.
HelloSign is the easiest way to send, receive, and manage legally binding eSignatures for business. Learn about our industry-leading API by looking through our developer documentation or build and test for free by creating a free developer account. If you’d like help figuring out which HelloSign product is best for you, schedule a demo with HelloSign's API team to see how we can streamline your business.