Outdoorsy leverer en programvareplattform for reiseopplevelser som forbinder leietakere med peer-to-peer-eiere som har lite brukte bobiler, bobiler, tilhengere og nyttekjøretøy og ønsker å tjene penger på deres vilkår. Outdoorsy sitt B2B-produkt, Wheelbase, gjør det mulig for profesjonelle bilparkeiere å leie bobilene sine til kvalitetsleiere og koble folk med naturen.
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Av B2B-plattformprosesser – som leieavtaler, forsikringer og betalinger – er nå digitale
Få tid til å fullføre leieavtaler for bobiler
Outdoorsy lanserte sitt B2B-produkt, Wheelbase, for å skape en markedsplass for fritidskjøretøy og opplevelsesreiser. Målet deres var å gi folk enkel og økonomisk tilgang til å oppleve naturen og gjøre det mulig for partnere (profesjonelle bobileiere) å bruke plattformen deres som programvare for bilparkstyring.
“We’re very focused on making things seamless and obtainable for RV owners and renters. In the beginning, our original B2B rental agreement process was paper-based. A typical rental agreement is 10-15 pages so it took the dealers and renters an hour, sometimes more, to complete the vehicle walkthrough and discuss and sign the rental agreement,” says Lucas Scavone, VP of engineering.
To transform the rental process and capitalize on the growing number of millennials demanding a seamless RV rental experience, the Outdoorsy platform needed to become 100% paperless and mobile-first. Lucas says, “We needed to fully digitize our offering and convert into a one-stop shop to give RV owners and renters a superior experience.”
«Ved å bruke HelloSign har vi vært i stand til å samarbeide med en av de største bilparkene i Canada, da de krever at eSignatures integreres i arbeidsflyten. Det har hjulpet oss å øke våre profesjonelle brukere, åpne opp nye forretningsmuligheter og inntektsstrømmer for oss og for dem.»
Outdoorsy startet jakten på en digital transaksjonshåndteringsløsning som komplimenterte deres helhetlige digitale forretningstransformasjonsmål, som inkluderte integrering av forsikring, betalingsalternativer og mer profesjonelle bilparkpartnere.
“We did look at DocuSign, but because we couldn’t just embed it meant our users would get DocuSign-branded emails. This would have led to huge conversion issues because the website that the user is renting through isn't ours - it’s one of our partners like Sand Highway RV Rentals. We could not have a checkout flow that suddenly took the renter to another website,” says Lucas.
“The HelloSign API met one of our first class requirements – full white labeling. With HelloSign embedded into Wheelbase, our renters and owners are able to complete the entire rental agreement digitally, seamlessly, and fast – entirely within the fleet company’s website,” says Lucas.
Outdoorsy-teamet var i stand til å integrere det mobil først-HelloSign API i Wheelbase og lansere eSignatures på litt mer enn en uke.
“By integrating HelloSign into Wheelbase, professional fleet owners no longer need to have a giant file cabinet full of paper rental agreements. They don't shock the renter with a 10-15 page paper document,” adds Lucas.
Integreringen av eSignatures i Wheelbase var sømløs for Outdoorsy-utviklere også.
«Vi hadde fleksibiliteten i HelloSign til å kunne integreres gjennom API. For profesjonelle bilparkeiere laster de ganske enkelt opp leieavtalen, som vi sender over til HelloSign, og hele prosessen blir strømlinjeformet for dem derfra,» sier Lucas.
«Ikke alle vet hvordan de skal slå på en bobilgenerator eller sørge for at de har nok rennende vann for hele turen. Så det er en stor onboarding-prosess for folk som leier for første gang for å forstå kjøretøyet spesifikt.
“With the HelloSign API integrated into Wheelbase, the rental agreement is signed before pickup, which eliminates distractions during the walkthrough and speeds the time it takes by 50%,” says Lucas.
Another benefit of integrating eSignatures into Wheelbase is the improved workforce productivity for Outdoorsy support. “Because renters review and sign the agreement upfront instead of having to do it at the time of pickup, our support volume has greatly decreased,” says Lucas.
eSignature integration was a tipping point for Outdoorsy’s growth. As Lucas explains, “We had some B2B dealers that were not willing to list with us until we integrated eSignatures.
«Etter at vi integrerte HelloSign var vi i stand til å samarbeide med en av de større bobilforhandlerne i Canada, da de krevde at eSignatures ble integrert i arbeidsflyten først. Det har også hjulpet oss med å øke våre profesjonelle brukere, åpne opp nye forretningsmuligheter og inntektsstrømmer, og satt partnerne våre i stand til å skalere antall og typer kjøretøy de kan tilby.»
“Before integrating HelloSign we didn't really have any insight into what was going on. Now with our 100% digital process, we have records of all signed rental agreements giving us complete visibility”, says Lucas.
He adds, “Visibility is huge when you're scaling a company. With the ability to track all rental agreements, we can now optimize our entire process.”
«Vi er veldig store innen vertikal integrasjon. Vi har for eksempel nettopp integrert og lansert reiseforsikring. Det, delvis med HelloSign, har hjulpet oss med å forvandle oss til one-stop-butikken våre leietakere krever.
“It now takes mere minutes for a renter to complete the agreement because data is pre-populated using HelloSign’s autofill capability. This also allows our fleet owners to get repeat business with renters because they can leverage a seamless signing experience,” says Lucas.
With the success Outdoorsy has had leveraging HelloSign for their B2B business, they are now planning to integrate eSignatures into the peer-to-peer side. Additionally, says Lucas, “International expansion is a near-term goal. Expanding to include languages like French, Spanish, and German are important to growing our business into European markets.”
HelloSign is the easiest way to send, receive, and manage legally binding eSignatures for business. Learn about our industry-leading API by looking through our developer documentation or build and test for free by creating a free developer account. If you’d like help figuring out which HelloSign product is best for you, schedule a demo with HelloSign's API team to see how we can streamline your business.
